Uganda Airlines has announced the temporary suspension of its scheduled flights between Entebbe International Airport (EBB) and Dubai International Airport (DXB) following an airspace closure affecting operations on the route.
In a public travel advisory issued on February 28, 2026, the national carrier informed its esteemed guests and the general public that the suspension is temporary and beyond the airline’s control. The airline emphasized its commitment to minimizing disruption to passengers during this period.
Assistance for Affected Passengers
To support customers impacted by the suspension, Uganda Airlines has outlined several remedial measures:
- Rebooking: Passengers holding confirmed bookings on the affected flights will be re-accommodated on alternative carriers where possible or rebooked on future Uganda Airlines flights at no additional cost once operations resume.
- Flexible Changes: Affected guests may opt to adjust their travel plans to a later date without penalties.
- Direct Communication: The airline is contacting passengers directly via phone and email with detailed information regarding revised travel arrangements. Customers who made bookings through travel agents are advised to contact their respective agents for assistance.
Advisory to Travelers
Passengers scheduled to travel on the Entebbe–Dubai route are urged to check their flight status on the airline’s official website before proceeding to the airport. Further updates will be provided once the airspace reopens and normal flight schedules resume.
Uganda Airlines expressed sincere regret for the inconvenience caused and thanked passengers for their understanding as it navigates the situation.
Contact Information
For personalized assistance, passengers can reach the Uganda Airlines Global Call Centre, available 24/7, on:
- Telephone: +256 200 406 400
- WhatsApp: +256 740 008 081
- Email: reservations@ugandaairlines.com
The airline reaffirmed its appreciation to customers for choosing to “Fly the Crane” and assured the public of continued updates as the situation develops.
